Overview
IT ASSET MANAGEMENT (ITAM) forms an important element in a business strategy enabling cost control, risk reduction, and improved business value in the IT asset lifecycle, including all aspects of hardware and software used in an organization.
This 2-day foundation course provides an introduction to IT Asset Management and is aimed at anyone new to ITAM. From IT administrators with an operational focus to the CFO with budgetary responsibility. Attendees will be able to understand the concept and purpose of ITAM and how ITAM can benefit their organization.
Furthermore, participants will achieve an understanding of the licensing complexities related to IT operations in terms of software and hardware updates and acquisitions.
The main focus of the training program is to introduce the ITAM lifecycle and workflows and define the key roles within the ITAM disciplines across financial, contractual, inventory departments, as well as highlighting the cultural changes that could ensue for end-users in an IT environment.
The ITAM Foundation Course is based on IT Service Management (ITSM) best practices and the ISO standards 19770 (IT Asset Management), introducing the participants to the ITAM work frame in terms of IT governance, and optimization of the IT Assets from procurement through to disposal.
The training program will cover the four key ITAM areas and their interaction in relation to contract management, compliance, information security, cost control, and IT business value:
- Hardware Asset Management (including Mobile devices)
- Software Asset Management
- Services and Cloud Asset Management
- People and Information Asset Management (including Bring Your Own Device)
The ITAMF Foundation exam
You first need to have successfully completed the ITAMF Foundation exam to obtain the ITAMF Foundation Certificate. The exam procedure is explained in the following section.
Practical information
You must pass a multiple-choice exam in which your knowledge of IT Asset management will be tested to obtain an IT Asset Management Foundation certification.
All exam candidates will get access to the online exam environment and will need to answer 40 multiple-choice questions within 60 minutes.
You must answer 65% of the questions correctly (or at least 28 of the 40 questions) to pass. Each question has precisely four possible answers where only one is the best answer.
